Lesson 7 / 37 · Conditions and NULL
Testing for NULL needs IS NULL
Farid has no region. region_id = NULL is never TRUE, because anything compared with NULL is unknown, even NULL itself. IS NULL is the only test that sees it.
The query
SELECT name, country, region_id
FROM customers
WHERE region_id IS NULL
Try WHERE region_id = NULL: every row disappears, Farid's too.